This policy covers purchases made within the App. Purchases provide virtual items only; those items have no real-world cash value and cannot be withdrawn or exchanged for money. By completing a purchase, you acknowledge this Refund Policy.
Requesting a Refund |
To submit a refund request, email assist@kaelisforge.com.
When Refunds May Apply |
A refund may be considered for virtual items that remain unused, such as unspent premium currency, if the request is submitted within 15 days of the purchase date.
Refund Timelines |
After a refund is approved, processing generally takes 3–7 business days. Your bank or payment provider may take longer to show the funds in your account.
Misuse of the Refund Process |
Requests may be restricted or declined where there are signs of misuse, including repeated excessive requests or suspected fraud.
Impact on Game Account |
An approved refund will not remove your game progress or achievements. The virtual items covered by the refund will, however, be deducted from your account.
Refund Enquiries |
For questions about refunds, contact assist@kaelisforge.com.